{"id":657,"date":"2025-03-20T09:25:31","date_gmt":"2025-03-20T09:25:31","guid":{"rendered":"http:\/\/localhost\/glozin\/?page_id=657"},"modified":"2026-07-01T12:26:58","modified_gmt":"2026-07-01T12:26:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/mushrealmcollective.com\/?page_id=657","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tContact Us\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tHave a question about your grow? Check the answers below, or email support@mushrealmcollective.com \u2014 a real grower will help.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tPlease allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\tContact Us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\tAbout Us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\tShipping & Delivery\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We currently ship within the USA only. Orders go out within 2 business days. A UK store is coming soon \u2014 join our newsletter to be notified when it launches.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much is shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Flat-rate shipping is calculated at checkout. Orders over $75 ship free anywhere in the USA.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow fast will my order arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Most US orders arrive in 3\u20136 business days. Substrate and grain spawn are made to order, so please allow up to 2 business days for us to prepare your bag before it ships.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to the UK or internationally?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Not yet \u2014 we ship to US addresses only for now. A UK store is in the works; sign up for launch alerts and you’ll be first to know.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tPayment Information\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We accept major credit and debit cards via Stripe at our secure checkout.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs my payment information secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. Checkout is encrypted with SSL\/TLS and we never store your full card details on our servers.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use a coupon code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes \u2014 enter your code in the cart or at checkout and the discount is applied automatically.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my payment fails?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Your order won’t be placed and you won’t be charged. Double-check your card details and try again, or email support@mushrealmcollective.com and we’ll help.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tOrder & Returns\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Because substrate and grain spawn are live, perishable products, we can’t accept returns on opened bags. If a bag arrives damaged or contaminated, contact us within 7 days of delivery with photos and we’ll replace it or refund you.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy bag arrived damaged \u2014 what do I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Email support@mushrealmcollective.com within 7 days of delivery with your order number and clear photos. Verified arrival issues are covered by a free replacement or refund.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho pays for return shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
For approved damaged or defective replacements, Mushrealm Collective covers it. We don’t accept change-of-mind returns on live, perishable products.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you guarantee your bags?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Every batch is pressure-sterilized to lab standards. If a sealed bag arrives contaminated, we’ll make it right \u2014 just reach out within 7 days.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tOrdering from Mushrealm\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I place an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Browse the shop, pick your grow bag, spawn, or substrate, click Add to Cart, and check out. No account required.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes \u2014 after your order ships we’ll email a tracking number. Track it any time on the Track Order page.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We process orders fast. If you need to change or cancel, email support@mushrealmcollective.com as soon as possible and we’ll do our best before it ships.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I receive the wrong or a damaged item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Email support@mushrealmcollective.com with your order number and photos and we’ll make it right.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Contact Us If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued. Contact Us About Us Shopping Information […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-657","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mushrealmcollective.com\/index.php?rest_route=\/wp\/v2\/pages\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mushrealmcollective.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mushrealmcollective.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mushrealmcollective.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mushrealmcollective.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=657"}],"version-history":[{"count":0,"href":"https:\/\/mushrealmcollective.com\/index.php?rest_route=\/wp\/v2\/pages\/657\/revisions"}],"wp:attachment":[{"href":"https:\/\/mushrealmcollective.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}